About this role
Netherlands (Dutch) - Netherlands (Dutch) Customer Service Representative Logistics Tilburg - reference-number: 240169 - posted: september 24, 2026 - form-of-employment: Uitzenden - rate: € 3000 - € 3500 Per maand - education : VMBO / MAVO - industry: Opslag en dienstverlening voor vervoer - specialization: Logistiek - experience-level: 1-2 jaar - job-type: Fulltime Are you customer-focused, able to maintain an overview with ease, and energized by solving logistical challenges? Are you looking for a role where you interact daily with customers, internal departments, and operational processes? Then this vacancy for Customer Service Representative Logistics in Tilburg could be an excellent opportunity for you! In this role, you will act as the point of contact for customers and ensure that logistics processes run smoothly. You will combine customer contact with process monitoring, administration, and improvement initiatives. You will be given a high level of independence, work closely with various departments, and directly contribute to delivering excellent service levels. Your responsibilities include : - Coordinating inbound and outbound order flows - Taking proactive and preventive actions to keep customer processes running smoothly - Handling customer questions, incidents, and complaints - Monitoring progress of issues through to resolution - Identifying recurring operational issues and proposing improvements - Providing customers with accurate information about services - Supporting daily and weekly customer meetings and reviews - Planning and prioritising workload while monitoring SLAs and service agreements - Maintaining customer processes, work instructions, and documentation - Sharing knowledge with colleagues within the Customer Service department - Preparing and maintaining reports, invoicing information, complaint overviews, and KPI reports What's in it for you - Gross monthly salary between €3,...