About this role
Job summary
An exciting opportunity has become available for highly motivated and professional individuals to join the Royal National Orthopaedic Hospital as Patient Pathway Assistants within our Prosthetic Rehabilitation Unit and Orthotics Department.
In this pivotal role, you will provide essential administrative and clerical support to two dynamic, multidisciplinary teams comprising Consultants, Therapists, Prosthetists, and Orthotists. Your contribution will help ensure the smooth delivery of patient care and operational excellence across both departments.
Successful candidates will be based in either the Orthotics Department or the Prosthetic Rehabilitation Unit, with a shared responsibility to support one another and maintain continuity of service at all times.
This is a fantastic opportunity to be part of a renowned institution, contributing to life-changing care and rehabilitation services. If you're ready to make a meaningful impact, we'd love to hear from you.
Please see the attached job description for more information.
For further details contact Kristin Bland, Assistant Service Manager for Prosthetics and Orthotics via [email protected]. We are recruiting for 2.4 WTE to cover between Monday to Friday and the working hours are between 8am-5pm.
Main duties of the job
We are seeking proactive, well-organised, and enthusiastic individuals who thrive in a fast-paced environment and enjoy working collaboratively with a diverse range of healthcare professionals. Strong interpersonal and IT skills are essential, along with a commitment to delivering outstanding service.
Key Responsibilities:
Coordinating and scheduling patient appointments
Responding to patient queries with professionalism and empathy
Accurately recording and validating activity using PAS systems
Managing the handling and dispatch of goods
Liaising effectively with internal stakeholders to support clinical operations
About us
This role offers the opportunity to work collaboratively with the Patient Pathway Coordinators within the Prosthetics and Orthotics team, contributing to a supportive and forward-thinking environment. We are committed to nurturing professional development, with tailored training and regular shared learning sessions that foster growth, innovation, and excellence across the department.
The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide. The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation. This broad range of services is unique within the NHS.
As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.
Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care.
Job description Job responsibilities
This role will primarily be focussed on supporting the Clinical Team within Prosthetics and Orthotics.
Duties will include: printing and sending of correspondence, chasing results, cashing up clinics, managing the shared department inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable.
Please see attached job description for more information about this role.
Person Specification
Communication & Relationship Skills Essential
Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives). Able to work as part of a team, or autonomously in line with standard operating procedures. Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & Experience Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act. Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent). Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification. Previous NHS experience, or experience of working in a healthcare setting.
Analytical & Judgment Skills Essential
Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary. Able to deal with sensitive information with tact, diplomacy and understanding.
Planning & Organisational Skills Essential
Able to work independently, managing own workload and prioritising tasks.
IT skills Essential
Advanced keyboard skills, and competent in the use of Microsoft Applications (Word, Excel and Outlook)
Desirable
Experience of using a patient record system Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and Inclusion Essential
Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal National Orthopaedic Hospital NHS Trust
Address Stanmore
Brockley Hill
Stanmore
HA7 4LP
Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)