About this role
Job summary
If you want an important role within the NHS, can act quickly, use your initiative and are excited by a challenge then the Urology Team could be looking for you.
We are looking to recruit an enthusiastic and motivated Admissions Coordinator to manage the waiting lists within the Urology Department at Cheltenham General Hospital. The successful candidate will be required to be a key member of the Admissions Team, providing a professional and high-quality service at all times
Main duties of the job
The post holder will provide essential support in ensuring all Urology patients are booking timely and efficiently, and support the Urology Team in ensuring compliance to national performance targets. They will need to use IT systems to book patients, communicate with a wider range of staff internal and external and liaise with patients and relatives. Very good communication skills is a prerequisite for this role due to the nature of the work and how you will interact within the team.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Our Head and Neck team is undergoing a period of significant change, which has provided a great opportunity to develop the overall service for patients. It is an incredibly exciting time for new recruits to be part of the evolving changes, gain a wealth of knowledge and experience as well as be part of a supportive and enthusiastic team.
Job description Job responsibilities
Please see the attached job description and persons specification for more information on the main responsibilities of this vacancy.
Person Specification
Qualifications Essential
Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience Essential
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of dealing with the Public/Customer service experience
Desirable
Experience of working in Healthcare Experience of working in a busy environment Experience of managing surgical waiting lists Knowledge and experience of 18wk RTT pathway
Knowledge/ Skills Essential
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good organisation skills and ability to multitask Ability to problem solve Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Cheltenham General Hospital
Cheltenham
GL53 7AN
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)