About this role
Job summary
This is an exciting career opportunity for a Part-Time Medical Receptionist (Care Navigators) to join a friendly, four partner training practice serving around 9000 patients in the ever-popular suburb of Sale, South Manchester.
We are looking for friendly, helpful, enthusiastic people to join our busy team.
We have excellent staff retainment. We are advertising due to retirement.
Main duties of the job
Permanent vacancy for 16.5 hours per week - days to be confirmed. Working week is based on a two week rota:
Week 1 - 8.00am 1.30pm
Week 2 - 1.00pm 6.30pm
Previous Experience of Medical Reception is desirable but not essential. A background of administration and/or customer service would also be considered.
About us
We pride ourselves on delivering an excellent standard of care for our patients and consistently achieve very high scores in the GP Patient Survey, despite the challenging climate in the NHS. The practice is high QOF scoring and CQC rated Good, with excellent long-term staff retention. We are an active member of the Sale Central PCN.
Job description Job responsibilities
MEDICAL RECEPTIONIST
JOB DESCRIPTION
RECEPTION DESK
Welcoming patients into the Surgery
Checking them in on screen (or advising to use self- check in)
Accepting samples and directing them to correct person/ collection
Accepting deliveries/ informing relevant department.
Accepting new registrations, completing relevant paperwork
Accepting and booking travel immunisation APTS.
Ensuring reception well stocked with sample pots/ forms/ registration packs.
Answering telephone queries/appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.
PRESCRIPTIONS
Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.
Processing appliance requests from Bullen/Ainsworth/Charter etc.
Making sure all medications queries are passed to either a GP or medicines management for clarification.
Directing hospital and other agency letters sent via the prescription email are passed to the relevant department.
Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.
ASKMYGP
Allocation of all requests to GP, FCP, Pharmacists whilst ASKMYGP is operational.
Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.
Allocation of Urgent requests once ASKMYGP is closed, keeping duty Dr aware of urgent requests entered on the system.
Answering all requests placed in reception area of ASKMYGP that can be dealt with by the Admin Team.
SCAN TASKS
Processing all tasks in both EMIS and Docman
Routine Appointments first contact by letter, second contact by text or phone then complete.
Urgent appointments patient to be contacted and booked in.
All patient documents to be scanned to notes.
Scanning to workflow to be processed when needed due to holiday cover.
Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.
OTHER DUTIES
Filing
Summarising
Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.
Photocopying general forms and medical records for the purpose of legal documents.
Making up Registration Packs.
PERSONAL EXTRA ROLE
Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records
Person Specification
Experience Desirable
Experience of Medical Reception/administrative duties within Primary Care. Or other applicable administrative/customer service experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bodmin Road Health Centre
Address Bodmin Road Health Centre
Bodmin Road
Sale
Cheshire
M33 5JH
Employer's website https://www.bodminroadhealthcentre.co.uk/ (Opens in a new tab)