About this role
Job summary
A Healthcare Assistant (Band 2) supports patients in the Outpatient setting, delivering basic patient care and maintaining a safe, clean, and comfortable environment. The role involves supporting patients within the department at Hollinswood House, Community Diagnostic Centre, Stafford Park, Telford.
Main duties of the job
The main duties of the role involve supporting patients within the Outpatient setting. You will be required to take their height and weight and chaperone the patient during physical examinations conducted by the clinical nurse specialist and consultants. You will also assist nursing staff with both clinical and administrative tasks, while working under the supervision of a registered nurse. In addition, the Healthcare Assistant helps maintain a safe and clean Outpatient environment by preparing equipment, managing stock, and following infection prevention procedures. Administrative support is also required, including assisting with admissions and discharges, and handling basic enquiries. The post holder is expected to manage their workload effectively, work collaboratively within the team, and communicate sensitively with patients, families, and colleagues, while adhering to Trust policies and professional standards.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job description Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications Essential
GCSE in Maths and English grade 3-1 ( D-G) Functional Skills L1 or higher
Desirable
GCSE in Maths and English grade 9-4 ( A - C) Functional Skills L2 or higher Level 2 Diploma in clinical Healthcare support NVQ Level 2 in Care or demonstrate a commitment to work towards the diploma qualification
Experience Essential
Can demonstrate an understanding, through personal statement and interview, of what is required within the role of a Health Care Assistant in the care setting Can describe the Trust Values and demonstrate how they put these in to practice within their caring role
Desirable
Previous hospital experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address The Princess Royal Hospital
Hollinswood House
Telford
TF3 3DD
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)