About this role
Job summary
We are currently looking to recruit a Full time, Float Ward Clerk (37.5 hours p/w) Bristol Royal Hospital for Children. The role of the float ward clerk is vital at the BRCH as you will play a crucial role in the smooth running of what is a very important. You will be based on a variety of wards depending on staffing pressures so a friendly and welcoming demeanour, and the ability to remain calm under pressure, are essential for this role. Flexibility and a can-do attitude are also absolutely essential for this post as you will need to be approachable and keen to learn new processes.
Responsibilities will include acting as the patient's first point of contact with the ward, greeting and signposting patients and relatives, processing patients using CareFlow, liaising with all clinicians and colleagues to facilitate a smooth and timely stay with the ward, and sending out patient discharge letters. The maintenance of paper and electronic records is also a key element of this role. This right candidate will be responsible for setting high standards of patient care by enacting the Trust's values at all times.
Main duties of the job
Communication:
- To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out all duties
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
Patient Care:
- To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Training & Qualifications Desirable
oTwo GCSEs or equivalent (Preferably English and Maths)
Knowledge & Experience Essential
Experience using Microsoft Office
Desirable
Previous experience of customer-facing work in a healthcare or public setting Previous NHS experience Experience using hospital-based IT systems Clerical/administration experience - preferably including reception work Experience of using Medway
Skills & Abilities Essential
Flexible approach to duties Attention to detail Ability to work within a team Ability to work independently
Desirable
Able to communicate clearly and act quickly in emergency
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Bristol Childrens Hospital
Bristol
BS2 8BJ
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)