About this role
Job summary
Join Empingham Medical Centre as a Medical Secretary and play a vital role at the heart of patient care. You will support our clinical team by managing referrals, correspondence, and medical records with accuracy and professionalism, helping ensure patients receive timely and coordinated care. This is a great opportunity to work in a friendly, supportive practice where your organisational skills and attention to detail truly make a difference. If you are proactive, reliable, and passionate about contributing to high-quality healthcare, wed love to have you on our team.
Main duties of the job
You will manage incoming and outgoing correspondence, including emails, post, and electronic referrals, and coordinate patient referrals to hospitals and specialist services. This involves liaising with external healthcare providers, tracking referral progress, and following up on outstanding appointments, results, or reports.
Maintaining accurate and up-to-date patient records is essential, ensuring all information is recorded in line with NHS guidelines and confidentiality standards. You may also support appointment coordination and assist clinicians with general administrative tasks to help manage their workload effectively.
The role requires handling sensitive patient information with discretion at all times, prioritising tasks efficiently in a busy environment, and contributing to a well-organised, responsive administrative service that supports high-quality patient care.
About us
At Empingham Medical Centre, we are a well-established, patient-focused GP practice dedicated to delivering high-quality, compassionate healthcare to our local community. We pride ourselves on combining professional excellence with a personal approach, ensuring every patient feels valued and supported.
Our team is made up of experienced GPs, nurses, and administrative staff who work closely together in a friendly and collaborative environment. We foster a supportive atmosphere where everyones contribution is recognised, and teamwork is at the heart of everything we do. The practice has a strong work ethic, with a shared commitment to efficiency, respect, and continuous improvement in patient care.
Working with us offers the opportunity to be part of a close-knit team in a welcoming setting. We value our staff and aim to create a positive workplace culture, offering stability, opportunities to develop skills, and the satisfaction of making a meaningful difference in the community every day.
Job description Job responsibilities
Typing and formatting clinical letters, reports, and referrals.
Managing incoming and outgoing correspondence (emails, post, electronic systems such as NHS e-Referral Service)
Coordinating patient referrals to hospitals and specialist services
Liaising with hospitals, consultants, and other healthcare providers
Maintaining accurate and up-to-date patient records in line with NHS guidelines
Handling sensitive patient information in compliance with GDPR and confidentiality policies
Supporting clinicians with administrative tasks and workload management
Tracking and following up on outstanding referrals, test results, and reports
Person Specification
Qualifications Essential
GCSEs (or equivalent) including English and Maths (Grade C/4 or above) Evidence of continuous professional development relevant to administrative or healthcare settings Excellent typing and audio transcription skills with a high level of accuracy and attention to detail Strong organisational skills with the ability to prioritise workload and meet deadlines in a busy environment Proficient IT skills, including Microsoft Office Ability to work independently as well as part of a team Professional, discreet, and empathetic approach when dealing with sensitive information
Desirable
RSA Level 2/3 or equivalent qualification in typing/word processing (or demonstrable equivalent experience) Qualification in Business Administration or Medical Administration (or equivalent experience in a similar role) Proven experience using SystmOne (SystemOne) within a GP practice or healthcare setting Ability to accurately input, update, and retrieve patient information using the system Experience managing referrals, correspondence, and document workflow within SystmOne Understanding of data quality, coding, and maintaining accurate electronic patient records
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Empingham Medical Centre
Address Main Street
Empingham
Oakham
Rutland
LE15 8PR
Employer's website https://empinghammedicalcentre.co.uk/ (Opens in a new tab)