About this role
Job summary
To support the partners and general practitioners (GPs) to ensure the efficient provision of medical services and clinics by performing routine administrative and clinical duties. This will allow the GP (S) to utilise their own time more effectively towards greater patient focused activities.
Main duties of the job
Main Responsibilities and Duties Undertaking new patient health checks Carrying out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording all findings accurately Facilitating routine and 24-hour BP monitoring, advising patients accordingly Carrying out BMI checks as directed/chaperoning when required After completion of GPA Training Programme, undertaking venepuncture Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse aiding the triage process with the triaging Doctors Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments. Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve, such as insurance forms, mortgage applications, form completion for various departments - DWP etc. Supporting GP(s) in liaising with external agencies, such as helping to arrange patient admission while the GP(s) continue with the consultation. Supporting the GP(s) with lab reports and Docman Undertaking all mandatory training and induction programmes Attending a formal appraisal with their manager at least every 12 months.
Maintaining a clean, tidy and effective working area at all times
About us
About us
GMS Practice with 14,500 + patients Four GP partners, Five Salaried GPs, 2 Registrar Nursing team of Three, including 1 ANP & 2 HCAs Achieve high QOF standards Emis Web and Docman 10 software A Strong Admin & Reception team including Secretaries, Admin clerks, Coders and Prescription clerks Meds Management Team FCP Physios Social Prescribers A Cancer Care co-ordinator A host of community services within our building
Job description Job responsibilities
Communication
To communicate on the phone, by email or in person with staff from a wide variety of NHS / other departments in a confidential, professional, and efficient manner so that good communication between the surgery and all other services is maintained. To communicate in a professional, friendly and helpful way with patients, carers and the general public to maintain an excellent profile for the surgery amongst its users including communicating test results where appropriate. To maintain confidentiality for all patients and users of the service. To communicate effectively and sensitively with service users who maybe angry, confrontational, upset, anxious, fearful or have communication difficulties such as poor language skills, hearing loss or learning disabilities.
Responsibility
Prioritise workload and day to day tasks as allocated by lead GPA. To support the effective maintenance and management of office systems To be responsible for recognising own training needs and identifying training needs that may help improve services quality.
Confidentiality:
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision of lead GPA. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in Audits where appropriate
Person Specification
Qualifications Essential
Accredited Program Certification: Programs by bodies like the University of Chester or ARU, culminating in a GPA Skills Certificate Core Competencies: Training received covering five domains: Care Certificate (clinical), Clinical Skills, Communications, Administration, and Managing Health Records. Requirements: While no formal qualifications are required, we often look for prior experience in a clinical setting, IT skills, and strong organizational skills.
Desirable
Qualified to NVQ Level 3
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Donnington Medical Practice
Address Wrekin Drive
Donnington
Telford
Shropshire
TF2 8EA
Employer's website https://www.donningtonmedicalpractice.co.uk/ (Opens in a new tab)