About this role
Job summary
We are seeking a dynamic, welcoming, friendly, highly organised Administrator and Receptionist to support our Child and Adolescent Mental Health Services at Hammersmith and Fulham CAMHS.Your role will include dealing with queries from service users, relatives, other members of the public and professionals. You will also have an important role in helping the service to run efficiently in a busy and often demanding environment.This role will involve frontline tasks, including dealing with visitors, telephone enquiries, booking rooms, making appointments, reception duties, data entry, and using the in-house IT systems.
Assisting with booking in patients for clinics, entering and processing of referrals, processing of letters for the clinical teams. There will be other general administrative tasks involved to support the CAMHS team.To be successful in this role:- You will have excellent written and verbal communication skills- Excellent organisational skills- You will have good telephone manners- Computer literate and demonstrate good working knowledge of Microsoft Office
Main duties of the job
o Act as first point of contact: manage reception, calls, emails, and correspondence professionallyo Maintain accurate client records and ensure compliance with statutory and organizational requirements.o Handle sensitive information with discretion and always uphold confidentialityo Coordinate meetings: prepare agendas, take minutes, and distribute documentationo Manage data entry and updates on RIO and other systems within Trust deadlineso Maintain office supplies, equipment, and ensure Health & Safety complianceo Support audits, statistical returns, and performance monitoring
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
Literate and numerate - 5 GCSEs grade C or above incl. English
Desirable
Diploma in Business and Administration Evidence of continuous professional development and learning RSA III typing or equivalent ECDL or equivalent
Experience Essential
Experience of working in a front line environment Commitment to providing a high quality service at all times Strong attention to detail Professional attitude to work Able to work as part of a team
Knowledge Essential
Administrative experience Excellent customer service skills A commitment to and an understanding of, Trust equality and diversity policy A commitment to and an understanding of, the Trust confidentiality policy
Desirable
Knowledge and understanding of issues relating to mental health Previous experience within NHS or Local Authority setting
Skills Essential
Excellent interpersonal skills with the ability to communicate sensitively and effectively, in person and on the telephone Able to work independently and use own initiative Able to prioritise and organise own workload Able to work effectively with senior colleagues across a range of organisations and within CAMHS Demonstrates respectful, supportive, collaborative and professional behaviour with colleagues at all times Excellent IT skills and computer literacy, including Microsoft Office (or equivalent), word processing, spread sheets, databases, PowerPoint, Internet and email Advanced Keyboard Skills Proven record of good personal organisation Minute taking
Desirable
Audio/Copy Typing - Min typing speed 40wpm
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address Hammersmith & Fullham CAMHS
48 Glenthorne Road
London
W6 0LS
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)