About this role
Job summary
We are recruiting for a Medical Secretary - Elderly care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload.
The post holder will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Medical Secretary will act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquired are answered with skill, sensitivity and in a courteous and professional manner.
Support the smooth running of frailty clinics by assisting with appointment scheduling, managing patient flow, and ensuring effective use of clinic resources to maximise capacity and efficiency.
To deal efficiently with all patient enquiries by phone, letter, email or personal appearance, exercising initiative and tact with regard to action necessary.
Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant's agreement.
In this role you will use of Lorenzo and DictateIT systems to ensure accurate and efficient records.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person Specification
Qualifications / Training Essential
Educated to minimum GCSE level or equivalent
Previous Experience Essential
Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries
Desirable
Previous NHS experience
Skills Essential
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audio-typing skill Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach
Knowledge Essential
Computer literacy including Word, Excel, Access & Email
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)