About this role
The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Boecker® standards. The Operations Officer also works with a Client- Oriented attitude in order to offer an exceptional client experience.
Boecker® Operations Officer is held accountable for the below job responsibilities:
* Schedule appointments as per client’s availability.
* Arrange a proper dispatching for all teams.
* Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
* Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
* Arrange and confirm distribution of promotional items as per the marketing calendar.
* Communicate with sales department regarding new clients.
* Generate and submit the assigned reports to concerned management.
* Perform courtesy calls and visits to clients and fill appropriate reports.
* Schedule yearly pest control treatments and follow up on their execution.
* Advise technicians on pending payments to be collected from clients.
* Contact residential clients to confirm and execute the contract renewal.
* Prepare overtime report and submit it to Operations Manager for approval.
Requirements
* Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
* At least 2 years of experience in operations, customer service or relevant field.
* Proficiency in both English and Arabic is a must.
* Computer proficiency, including MS Office.
* Strong customer service orientation with the ability to handle inquiries professionally.
* Good interpersonal and problem-solving skills.
* Candidate must be residing in Qatar and available for local hiring