About this role
Rentokil Initial:
Rentokil Initial is a Global services company employing over 57,700 colleagues across 90 countries with 4.9 million customers. We have local operations across all the major economies.
The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
Our Mission is: ‘Protecting People. Enhancing Lives. Preserving our Planet. Our Values - Service, Relationships, Teamwork and Responsibility are the drive, passion, care and commitment of our people across the world that makes us who we are.
Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
We are the world’s leading Hygiene and Well-Being services business providing quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity. We also provide interior landscaping services, using planting, scenting, flowers and artwork to improve the environment and well being of the customer and their employees
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.
You would be supporting the Hygiene business in the Western Cape region in South Africa
Requirements
Four vacancies have arisen for a Key Accounts Administrators for the UK division based in our South African Business in the Western Cape Region
The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring service
call outs are resolved within the business SLA. This requires a clear understanding of the business processes,
ensuring customer excellence is central to all activities whilst consistently meeting the required performance
standards.The role will require close working relationships with Key Account Managers, Area Support Managers,
and the local operations.
The Key work outputs and accountability are:
First point of contact for all National Account emergency workCoordination of service attendance and liaising with client at every stageFollow up on service attendance ensuring service reports and certificates have been receivedRetrospective costing along with supporting evidence sent to customer and payment requestedEnsuring all completed works have been sent for processingTracking and monitoring all work ordersUpdating all customer portals with required informationDeveloping strong relationships with Key customersDevelop a close working relationship with KAM's and branch network Additional Responsibilities:Raising icabs tickets / complaints to the relevant personnelAssistance with debt recovery with KAMDo you have what it takes? If you want to be considered for this role you will need:
Good numeracy & literacy skills.Good IT skills.Ability to use internetProven communication skills to both internal and external stakeholders.Good eye for detail with a high level of accuracyStrong commitment to delivering customer excellence.Strong organisation skills to effectively manage and prioritise workload.Ability to manage multiple tasks in a very fast paced environmentMatricProven communication skills to both internal and external stakeholders.Good eye for detail with a high level of accuracy.Strong commitment to delivering customer excellence.Strong organisation skills to effectively manage and prioritise workload.Ability to manage multiple tasks in a very fast paced environmentEvidence of sufficient experience to demonstrate abilitValid drivers licence Benefits
Are you interested? Here's what you can expect when you join us...
A number of benefits including subsidized Medical Aid, Pension funding Opportunity for Growth and Development Equal Opportunity
Rentokil Initial South Africa is committed to achieving Diversity and Equity across the business, therefore preference will be given to suitably qualified Employment Equity candidates across all levels. A suitably qualified person in the Act is defined as any person with formal qualification, relevant prior learning; relevant experience or the capacity to acquire within a reasonable time the ability to do the job.
Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!