About this role
Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team. Jobomschrijving As a Customer Service Manager your responsibilities are: Lead and manage the customer service team to ensure high performance and efficiency. Develop and implement strategies to enhance customer satisfaction and loyalty. Monitor and improve operational processes to ensure seamless service delivery. Handle escalated customer issues and provide effective resolutions. Analyse customer feedback and data to identify areas for improvement. Ensure compliance with company policies and industry standards. Collaborate with other departments to align customer service goals with overall business objectives. Prepare and present reports on customer service performance to senior management. A successful Customer Service Manager should have: Master's degree or equivalent higher education qualification Minimum 10 years of experience within an industrial or manufacturing environment At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management Fluent in Dutch, French and English Experience in exposure to executive leadership and cross-functional decision-making Strong background in change management and organizational transformation Experience working in complex international B2B environments