About this role
In the role of DIOR SPA Receptionist at Grand Hotel Timeo, you will be the first point of contact for our discerning guests, embodying the excellence and sophistication of the Dior brand. You will be responsible for creating a welcoming and luxurious atmosphere, ensuring a seamless and exceptional experience from arrival to departure. Your impeccable organizational skills and commitment to premium service will be essential in upholding Dior's unparalleled standards.
Primary Responsibilities Include:
Warmly greeting and welcoming guests to the Dior SPA, assisting with check-ins and check-outs, and managing all reception operations with grace and efficiency.Managing treatment schedules and appointments accurately, coordinating with therapists and ensuring smooth transitions between treatments.Handling all guest inquiries, bookings, and requests with professionalism and discretion, providing detailed information about Dior SPA services, products, and facilities.Processing payments and managing cash handling, ensuring accuracy and adherence to financial procedures.Maintaining the pristine appearance and luxurious ambiance of the reception area and common spaces within the SPA.Assisting with inventory management of Dior products and spa supplies, collaborating with the SPA management team.Providing exceptional customer service, anticipating guest needs, and proactively resolving any concerns to ensure complete satisfaction.Acting as a brand ambassador, promoting Dior's image and values through impeccable presentation and service.Collaborating with the SPA team to ensure a cohesive and luxurious guest experience.Requirements
What You Bring:
Proven experience in a reception or customer service role, preferably within a luxury hotel, spa, or high-end retail environment.Exceptional organizational and multitasking skills, with a keen eye for detail.Outstanding communication and interpersonal skills, with the ability to build rapport and provide personalized service to a discerning clientele.A professional and polished demeanor, reflecting the prestige of the Dior brand.Proficiency in reservation systems and office software.Fluent in Italian and English (both written and spoken). Knowledge of additional languages is a significant advantage.Ability to work flexible hours, including weekends and holidays, to meet business demands.Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
seasonal contract according with "C.C.N.L. Settore Turismo - Federalberghi." Corporate Welfare provided. Team social events. Meals provided at our staff canteen during working hours. A unique opportunity to gain experience in a world-class luxury environment. Dior inhouse special trainingsParticipation in others hotel's training and development programs. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us:
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.