About this role
Customer Appointment Specialist (Setter) - Onsite
Statewide Remodeling, a division of Renuity, is hiring Customer Appointment Specialists (Setters) - Onsite to join our growing team. You will earn an hourly rate of $17.50 an hour ($18.50 for bilingual) plus uncapped commissions to earn between $40,000 to $60,000 per year! If you are dedicated, hardworking, and looking for a career where you can grow and be developed, this is an exciting opportunity to join one of the fastest‑growing remodeling companies in the United States.
About the Role
As a Customer Appointment Specialist, you are responsible for engaging with potential customers over the phone, understanding their needs, and effectively communicating the benefits of our products and services to generate sales opportunities. This role serves as a key liaison between the company and its current and potential customers by managing inbound and outbound calls and meeting established team KPIs.
Key Responsibilities
In this position, you will:
Manage inbound and outbound calls in a timely and professional manner
Make outbound calls to potential customers using provided leads or call lists during periods of slower dialer volume
Engage prospects in a friendly and professional way to understand their needs and assess interest in our products or services
Present product and service information and schedule appointments for the Sales team
Address questions or concerns from potential customers
Maintain accurate and detailed records of customer interactions in the CRM system
Follow approved scripts and call guidelines
Identify customer needs, clarify information, and provide appropriate solutions
Contribute to a positive, team‑oriented environment
Assist with additional duties as needed
What We Offer
Competitive hourly base pay
Monthly bonus opportunities with uncapped earning potential
Paid training program with hands‑on support
Career growth opportunities within a national home improvement leader
Supportive, team‑oriented call center environment
Consistent schedule with bi‑weekly pay
Overtime eligibility
Key Qualifications
1+ year of experience in a business development or sales development role preferred
Excellent problem‑solving skills and strong attention to detail
Proficient computer skills, including experience with Microsoft Office
Strong organizational and time‑management abilities
Ability to multitask, prioritize, and manage workload effectively
Ability to work independently and collaboratively as part of a team
Excellent verbal communication and active listening skills
Goal‑oriented and self‑motivated with a desire to meet or exceed targets
Open to feedback with a mindset of continuous improvement and growth
Who Thrives in This Role
Individuals who enjoy talking to people and building rapport quickly
Driven performers motivated by goals and bonus opportunities
Problem‑solvers who can think on their feet
Team players who contribute to a positive workplace culture
Individuals interested in growing into sales or leadership roles
Schedule & Location
Onsite call center environment
Full‑time schedule
Must be able to sit and work at a computer for extended periods
Statewide Remodeling is a trusted leader in home improvement, helping homeowners transform their spaces with high‑quality solutions and exceptional service. As part of the Renuity family, we are committed to innovation, growth, and delivering a best‑in‑class customer experience—from the first call to final installation.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law and require an accommodation during the application process or to perform the job requirements, or if you need a religious accommodation, please contact [email protected].
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected]
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