About this role
G lobal leader in specialized logistics and transportation solutions. The company supports time-critical shipments across healthcare, life sciences and other highly regulated industries, ensuring products reach their destination safely, securely and on time. Jobomschrijving Led the daily operations of dispatch and driver teams, ensuring smooth workflows and optimal resource planning Managed and developed vendor partnerships, including sourcing, onboarding, performance reviews, and cost negotiations Ensured exceptional service levels and quick resolution of operational issues Oversaw compliance with ADR, Air Cargo Security, GDP, AEO, and other regulatory requirements Coordinated shift planning and maintained 24/7 operational coverage Drove continuous improvement initiatives and implemented operational changes where needed Managed KPI tracking, reporting, CAPA follow-up, and quality performance Supported recruitment, onboarding, training, and performance management of team members Developed contingency plans and acted as the first escalation point for urgent out-of-hours incidents Collaborated closely with leadership on customer satisfaction, operational performance, and strategic improvements 5+ years of hands-on operations experience Dutch, English and French fluent Solid background in dispatching, warehousing, and temperature-controlled logistics Experienced in live animal handling Strong knowledge of ADR, Air Cargo Security, GDP & AEO regulations Skilled in warehouse operations, dispatch coordination, and logistics processes Proven track record in managing supplier and vendor relationships Comfortable being on-call for urgent situations when needed Flexible and adaptable, with availability for shift work (06:00-19:00) Able to work independently while thriving in a fast-paced team environment