About this role
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.
This is a full-time, permanent position based in our Lisbon office, requiring four days a week onsite.
At Thought Machine, IT stands for Internal Technology and we are responsible for ensuring our colleagues have the tools they need to be productive - whatever form that takes. We are looking for an enthusiastic Mac / Linux support engineer to be our first IT hire in Lisbon.
The Lisbon office is a brand new location for Thought Machine, and you will be responsible for supporting this new site, as well as joining our global support team supporting the company as a whole. We provide support primarily in-person, because we believe that this solves problems more quickly, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. As well as supporting the existing technology, we are looking for someone who believes in continuous improvement, spotting what we can do better and proactively tackling issues.
DUTIES
Providing internal in-person support for Thought Machine employees in Lisbon, and remote support to employees in international offices
Provisioning and deploying hardware for new and existing employees
Managing the IT hardware stock. Provisioning and deprovisioning equipment.
Contributing to infrastructure improvements with members of the wider department such as:
OS and configuration managements updates
Systems integration
Network upgrades
Scripting and tool development
Checking and maintaining meeting room and other office IT equipment
Supporting events for both employees and external visitors
Partnering with the other members of the global IT team to provide seamless support
REQUIREMENTS
Essential:
3-5 Years relevant experience
Experience with Linux and Mac OS
Experience troubleshooting hardware and software
Solid understanding of networking concepts
Excellent command of written and spoken English.
Desirable:
Experience in delivering technical support, including at executive level
Experience working in a customer-facing role
Familiarity with Mobile Device Management systems like JAMF Pro
Experience with network troubleshooting
Audio Visual experience, preferably Google Meet
Google Workspace applications and administration
Bash, Python, Golang
Experience with infrastructure-as-code
Experience with hardware or software procurement and inventory management
Traits We Value
Love identifying and solving problems
Have outstanding communication skills and a user-first mindset
Have confidence in responding to users/customers
Be passionate and driven to develop their skills across a range of technologies
Be able to proactively prioritise their work, and execute independently as part of a global team
Benefits
Highly competitive salary
Voluntary Pension Plan (match up to 5%)
Private Healthcare Insurance
Comprehensive Life Insurance
25 days holiday plus public holidays
Two charity days a year
Daily Meal Allowance
Access to outstanding learning materials and courses
Sports and hobby clubs, subsidised by Thought Machine
All the latest tech you need
Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.