About this role
Support the full operational picture: Inbound, Outbound, Quality, Cost, and Supply Chain as the vital link between Amazon and its 3PL partners. You'll be a performance guardian, cost controller, and change agent all at once: spotting hidden savings, driving Lean/Six Sigma improvements, and holding sites accountable while empowering them to deliver on Amazon's behalf. If you thrive on data-driven decisions, high-stakes stakeholder influence, and setting the benchmark for an entire network, this role puts you at the center of it all. Key job responsibilities Performance Management: • Establish and lead a structured, systematic approach to site-level performance management, including the use of short-term improvement plans, deviation management, and providing high-quality performance comments and feedback • Proactively identify performance deviations, develop and execute corrective action plans in collaboration with 3PL providers, and leverage data-driven insights to optimize operations • Support 3PL Provider navigate Amazon's WMS system to achieve operational excellence Cost Management: • Support productivity and cost-optimization projects • Actively engage with stakeholders to refine business cases and influence cost-improvement activities Continuous Improvement: • Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect potential issues before they impact KPIs • Drive operational excellence and structured follow-up with peers and linked businesses, setting higher benchmarks for the network • Demonstrate the ability to influence and align with internal and external stakeholders on improvement plans Change Management: • Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives to align 3PL operations with Amazon standards • Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and setting higher benchmarks for the rest of the network