About this role
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. AWS is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues. As we continue to expand you'll have plenty of opportunities to develop your technical consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentor-ship and gain AWS certifications. Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you. Key job responsibilities • You'll build solutions provide technical guidance and advocate for the customer * Ensure AWS environments remain operationally healthy whilst reducing cost and complexity * Develop trusting relationships with customers understanding their business needs and technical challenges * Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management * Consult with a range of partners from developers through to C-suite executives * Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers * With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS * Solve a variety of problems across different customers as they migrate their workloads to the cloud * Uplift customer capabilities by running workshops and other enablement sessions. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.