About this role
Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Key Job Responsibilities • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. • Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants. • Investigate complex cases and deep dive where necessary. • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution. • Achieve weekly productivity and quality standards for investigations. • Be prepared to be flexible with working hours and work Saturdays and/or Sundays. • Communicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk. • Participate in other special projects/assignments and collaborate with appropriate business teams as necessary.