About this role
The Fraud Specialist position is responsible for finding, documenting and maintaining, all Customer/ FBA/Vendor/Retail fraud. They will be the link between Corporate Teams and the Fulfillment Center, as well as between the other return centers. The Fraud Specialist position plays an integral role in the return center by stopping fraud from being processed, stopping bad actors from being reimbursed and reducing controllable expenses. The Fraud Specialist will be responsible for the tactical and strategic handling of all fraud items, they will ensure controls are in place and the team is educated on how to spot fraud. This person will maintain a physical area where fraud items will reside until resolution, if sidelining items is absolutely necessary. The Fraud Specialist will assist the Operations team with ongoing fraud training for Problem Solve, conduct stand up announcements on fraud awareness and identification, and conduct audits on fraud detection. This individual will be required to submit a daily and weekly summary of all fraud cases, Bad Returns, Workflow submissions along with pending fraud and required resolution. Key job responsibilities · Overall responsibilities also include the following: · Process all Customer/FBA/Vendor/Seller Fraud and submit BRW · Submit Report daily to LP on new Cases · Daily reporting on BRW, Cases and Backlog. · Oversee Process w/ Problem solvers- Train how to document and how to identify · POC for TRMS, WW Customer Returns and BRW (Wiki-BRW) · POC for Rover Team (Wiki-Fraud) · POC for LP and ASIST · Accountable for keeping track of open aging fraud tickets across the return center and is responsible for participating as onsite escalation contact, where and when appropriate · Accountable for making sure that all Fraud tickets get prompt response and resolution, meeting max of 7 day dwell time since first arrival. · Responsible for training and supporting all customer returns and warehouse deals associates and managers with customer fraud. A day in the life Fraud Specialist/S&LP Coordinators partner daily with members of Quality and Problem Solve teams to investigate potential fraud impacting their sites. In this role you will work with multiple partners to identify and escalate these items.