About this role
*About WINGS *
WINGS offers women and children escaping family violence a safe, supportive space and a pathway to rebuild their lives. We provide second-stage shelter, early childhood supports, and long-term services that empower families to heal and thrive.
*Mission *
We save lives and create futures for women and children fleeing domestic violence.
*Vision *
We find, fund, create and deliver the most effective programs to help women and children achieve a life defined by safety and independence. We want a life free from family violence for every woman and child.
*Position: *Case Manager
*Program: *Family Wellness & Empowerment Program
*Reporting to: *Director of Family Services
*Status: *Full-time, Permanent
*Position Summary *
The Case Manager provides trauma-informed, client-centered case management to women and children fleeing family violence within Wings? Second-Stage Shelter program. This role supports families in stabilizing, healing from trauma, and building independence through structured goal planning, risk assessment, and coordinated service delivery.
Case Managers play a key role in advancing the Family Wellness & Empowerment Program by supporting long-term outcomes related to safety, housing stability, and self-sufficiency.
*Key Responsibilities *
*Case Management & Client Support *
* Develop and maintain supportive, professional relationships with women and children using a trauma-informed, strengths-based approach * Conduct intake, comprehensive psychosocial assessments, and ongoing needs assessments * Co-develop individualized service plans using the Wings Self-Sufficiency Matrix * Monitor progress, adjust plans as needed, and evaluate outcomes through regular case reviews * Support families in achieving goals related to housing stability, parenting, health, education, and economic independence * Other duties as required.
*Safety Planning & Risk Assessment *
* Conduct risk assessments and develop individualized safety plans * Provide crisis intervention and ongoing emotional support * Support clients in navigating legal systems (e.g., protection orders, custody, court processes) * Maintain awareness of family violence dynamics and respond appropriately to risk and safety concerns
*Advocacy & System Navigation *
* Advocate for clients within systems including housing, legal, financial, healthcare, and child intervention * Support access to income supports, childcare, employment, and permanent housing * Coordinate referrals and ensure continuity of care through warm hand-offs to community partners
*Program Delivery & Group Facilitation *
* Work with the Community Learning & Empowerment Director (CLE) on a monthly basis to plan and facilitate supplementary programming aligned with the Family Wellness & Empowerment Program (e.g., life skills, parenting, trauma recovery, empowerment) * Encourage client participation in structured programming * Contribute to a culturally responsive, inclusive, and empowering program environment
*Family & Child Support *
* Support healthy parent-child relationships and positive parenting practices * Promote child safety, development, and emotional well-being * Collaborate with internal programs (e.g., childcare, health services) to support whole family outcomes
*Documentation & Reporting *
* Maintain accurate, timely, and confidential client records * Complete case notes, assessments, reports, and program documentation in alignment with organizational standards and funder requirements * Track outcomes and contribute to program evaluation and reporting
*Collaboration & Professional Practice *
* Participate in team meetings, case conferencing, and coordinated care planning * Build and maintain effective working relationships with community partners * Represent Wings professionally and uphold organizational values and standards * Contribute to program development and continuous improvement initiatives
*Qualifications, Experience & Knowledge *
* Diploma or d