About this role
*Benefits:* Company van, fuel card, phone, tablet, and more
*About the Role:*
We are looking for a *Road Forklift Mechanic *to join our growing team in Ottawa, Ontario. This is a dynamic role where you will have the opportunity to work independently, maintain strong customer relationships, and apply your mechanical expertise to a variety of service calls. You will be provided with a company van, fuel card, phone, and tablet to assist you in delivering exceptional service in the field.
As a Road Technician, you will be responsible for providing high-quality, on-site mechanical services to your assigned customers. You will manage a list of clients, maintain their equipment, and handle service calls as they come in from our office. Your ability to troubleshoot, repair, and maintain a variety of equipment, as well as interact professionally with customers, will be key to your success in this role.
*Key Responsibilities:*
* Perform diagnostics, repairs, and preventive maintenance for a variety of mechanical equipment ( forklifts and lifts for different industries) and vehicles. * Respond to service calls from the office and independently travel to customer locations in your assigned territory. * Maintain a professional and friendly demeanor when interacting with customers, providing exceptional customer service in the field. * Build and maintain strong relationships with your client base by offering personalized service and proactive maintenance. * Keep accurate records of service calls, repair details, parts used, and work performed through the company tablet and phone. * Work efficiently and independently to manage your daily schedule and prioritize urgent service calls. * Maintain the service vehicle (van) and inventory of tools and parts, ensuring that all equipment is in good working order. * Ensure all safety protocols are followed while working in the field and at client locations. * Provide recommendations for equipment upgrades or replacements to clients based on your assessments.
*Qualifications:*
* *Experience:* 4-5 years of hands-on mechanical experience (ideally in automotive, industrial, or equipment repair). * *Technical Skills:* Strong mechanical aptitude with the ability to diagnose, troubleshoot, and repair a wide range of mechanical systems. * *Customer Service:* Excellent communication skills and the ability to interact with customers in a professional, friendly, and approachable manner. * *Self-Motivation:* Ability to work independently and efficiently in the field, managing your schedule and customer relationships. * *Valid Driver?s License:* A valid driver?s license with a clean driving record is required as you will be driving a company van. * *Problem-Solving:* Strong troubleshooting skills and the ability to make decisions on the spot while working on service calls. * *Tools and Technology:* Comfortable using a tablet and phone for tracking work, managing service calls, and completing administrative tasks. Basic knowledge of field service software is a plus.
*Perks and Benefits:*
* *Company Van:* A fully equipped van with tools, fuel card, and more to help you complete your work. * *Compensation:* Competitive hourly pay based on experience ($32 - $43 per hour). * *Technology:* A company phone and tablet to help manage your day-to-day tasks and service calls. * *Flexibility:* Independent work with the freedom to manage your own schedule. * *Training and Support:* Ongoing support from our office staff and access to training and resources to continue developing your skills.
Job Types: Full-time, Permanent
Pay: $32.00-$40.00 per hour
Benefits: * Dental care * Extended health care * Paid time off * RRSP match
Work Location: On the road