About this role
_Millcroft Inn & Spa is currently seeking an Executive Housekeeper to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team._
_Job Title: Executive Housekeeper_ _Location: 55 John St, Alton, ON L7K 0C4_ _Property: Millcroft Inn & Spa_
_This posting is for an __*existing vacancy*_ _within Lais Hotel Properties Limited._
*Position Summary: *Administers the housekeeping/laundry functions for the facilities including restaurants, public areas, spas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.
*Duties and Responsibilities:*
· *Providing personalized and exceptional guest service at every given opportunity*
· Accountable the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members
· Supervises and directs Room Attendants, Night Cleaners, Housepersons
· As Duty Manager, supervise all duty staff in hotel (rotating approx. once per month)
· Directly responsible to ensure that the property is clean at all times
· Directly responsible that ongoing maintenance of furniture, carpeting, equipment and supplies required, are in the highest quality/condition and working order as per Hotel Standards for a four-diamond rating
· Planning and scheduling of staff for housekeeping/ laundry department to meet daily requirements
· Ensures all LHPL properties? laundry is collected cleaned, pressed and returned to the individual property in a timely fashion
· To ensure sufficient levels of operating equipment for all properties periodically taking a full inventory to ensure replenishment happens as required
· Human Resource function related to recruitment, training, motivating and progressive corrective action
· Responsible for preparing and maintaining departmental budget objectives within company guidelines
· Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required
· Ensure Guest services are delivered promptly and efficiently as per company?s quality standards
· Meeting established up-selling and sales goals
· Having a thorough knowledge of Lais Hotel Properties? products and services
· Suggesting additional products and services meeting our Guests? specific preferences
· Assessing Guests? individual needs to meet standards for additional products and services
· Actively seeking ways to meet Guests? product or service needs
· Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices
· Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc.
· Filling duty manager shifts when required
· All other duties as required
*Technical/Managerial/Administrative Requirements:*
· Safety training required
· Some supervisory training in employment legislation is required
· Must be current on issues and changes within the hospitality industry
· Good analytical skills required to anticipate future conditions and respond to needs of those situations
· A sound knowledge and understanding of all hotel and restaurant operations
*Professional Requirements:*
· Minimum of Grade 12 required
· College education or diploma in hospitality industry is considered an asset, but is not a requirement
· Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs
· Hospitality industry specific training (courses, seminars) to keep current in the industry is required
· Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping)
· Previous up-selling and/or sales experience is considered an asset
*Personal Attributes:*
· Excellent communication skills both written and oral
· Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands
· Must be depe