About this role
*www.rxconnect.ca*
Founded in 2019, Rx Connect Specialty Pharmacy is a Canadian?based specialty pharmacy with offices in Mississauga, Ontario, and Calgary, Alberta. Led by experienced healthcare professionals, we specialize in supporting patients who require biologic and specialty medications for chronic conditions such as rheumatoid arthritis, psoriatic arthritis, urticaria, ulcerative colitis, and other complex therapies.
We are committed to delivering patient?centred care through innovative, compassionate, and cost?effective solutions that improve access to therapy, promote adherence, and support optimal clinical outcomes and overall well?being
*Role Summary :*
Reporting to the Manager, the *Registered Pharmacy Technician * is a hands?on role responsible for providing pharmacy technician services at a Remote Dispensing Location (RDL) while actively supporting reimbursement processes for biologic and specialty medications. The role combines regulated pharmacy duties with reimbursement coordination to support patient access, accurate dispensing, and compliant pharmacy operations.
_*PRIMARY DUTIES AND RESPONSIBILITIES:*_
*Pharmacy Technician & RDL Operations*
* Perform core *Registered Pharmacy Technician duties* at the assigned Remote Dispensing Location (RDL) in accordance with OCP standards and company policies. * Support prescription processing, dispensing activities, order fulfillment, labelling, and documentation under the supervision of a pharmacist. * Maintain accurate patient profiles, prescriptions, and dispensing records in the *Kroll Pharmacy Management System*. * Assist with *inventory management*, including receiving, rotation, storage, and documentation of medications. * Ensure compliance with *PHIPA*, pharmacy regulations, and internal SOPs. * Participate in quality assurance activities, audits, and corrective actions as required.
*Reimbursement & Patient Support*
* Communicate with patients, prescribers, clinics, and healthcare professionals to support patients throughout their treatment journey. * Verify and investigate insurance coverage, including eligibility, co?payments, deductibles, and prior authorizations. * Liaise with *public and private insurers* to determine coverage options and resolve reimbursement issues. * Support Patient Support Programs (PSPs) and biologic/specialty medication access. * Provide patient education in accordance with approved protocols, as assigned. * Stay current with changes in reimbursement policies and payer requirements and escalate issues as needed.
*EXPERIENCE AND EDUCATIONAL REQUIREMENTS:*
* *Registered Pharmacy Technician (RPhT) in good standing with the Ontario College of Pharmacists (OCP)* is required. * Diploma in *Pharmacy Technician* or a related healthcare field is required. * Minimum *two (2) years of experience* in pharmacy operations, including dispensing support, documentation, and inventory management. * Minimum *two (2) years of reimbursement navigation experience* involving public and/or private payers is preferred. * Hands?on experience with the *Kroll Pharmacy Management System* is required. * Knowledge of special authorization processes, patient support programs, and reimbursement for specialty/biologic medications is an asset. * Strong understanding of *PHIPA*, pharmacy regulations, and professional practice standards. * Strong organizational, time?management, and multitasking skills. * Excellent verbal and written communication skills and ability to work collaboratively in a healthcare environment. * Proficiency in Microsoft Office applications and comfort working in a paperless environment. * High level of professional integrity, attention to detail, and commitment to patient?centred care.
*What We Offer:*
* Competitive compensation package * Paid vacation, sick, and wellness days * Monday to Friday daytime schedule * Free on-site parking * Supportive and collaborative team environment * Work-life balance with consistent weekday hours * E