About this role
Serene Escapes Day Spa is looking to add a Receptionist to our team!
We are a full-service spa located at:
Creekside Shopping Centre #12 - 12192 Symons Valley Road NW
Our hours of operation are Monday- Friday 8:45am-8pm, and Saturday and Sundays 10am-6pm.
*We are looking for someone very flexible and willing to pick up shifts / move around their schedule when other front staff go on vacation. *
*RESPONSIBILITIES:*
* Welcoming clients and ensuring the best experience possible. * Answering the phone in a polite, friendly manner. * Taking spa bookings, including managing daily schedules and optimizing efficiency for daily spa operations. * Collecting payment and billing insurance companies directly as required. * Educating spa clients about ongoing spa packages and monthly promotions. * Keeping the spa clean and helping out other spa staff as needed. * Assist with laundry and room change over as needed. Vacuuming every evening prior to leaving for the day. * Handle client?s questions and concerns professionally and courteously. * Provide accurate, appropriate and immediate responses to all requests by clients whether in person, telephone or email. * Ensuring all client information is entered in to the computer and client folders are properly filed. * Data entry, as required. * Maintain a positive attitude and contribute toward a quality work environment. * Other duties as required. Assist in all areas of spa operation as requested by Spa Manager.
*REQUIREMENTS: *
* Excellent communication skills, both verbal and written. * Advanced computer skills. * High School Diploma. * Must be self-motivated and possess the desire for self-development. * Experience in a Spa/Massage Clinic environment is an asset. * Experience with Direct Billing Services (TELUS eHealth, ProviderConnect, Claimsxchange, Blue Cross) is an asset. * Knowledge in Dermalogica Skin Care is an asset. * Being a team player - we require flexibility with scheduling in order to have coverage when other front staff go on holidays.
*WHAT WE OFFER: *
* Compensation is based on a competitive hourly wage * Commission is received on all product sold * Fun, relaxed atmosphere * Employee discount on all products and services
Job Types: Full-time, Permanent
Pay: From $15.00 per hour
Benefits: * Store discount
Work Location: In person