About this role
Job title: Room Attendant
*Responsible to: *Housekeeping Supervisor
SCOPE AND GENERAL PURPOSE:
To clean and stock allocated guest rooms to ensure Holloway?s high standards of cleanliness and presentation resulting in guest satisfaction.
*MAIN DUTIES:*
* Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. * Adhere to cleaning procedures and instructions for use of cleaning agents. * Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. * Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. * Push and pull vacuum throughout entire room and empty trash. * Replenish amenities, linens, and supplies in guest room. * Collect daily task sheet, sign for room keys, retrieve cart and push to assigned rooms. * Visually inspect room for cleanliness and appearance. * Ensure cleanliness of storage areas, corridors and housekeeping carts. Ensure cart is properly stocked. * Ensure guest supplies and promotional material in bedrooms and bathrooms are replenished achieving the correct standards for the room type. * Report lost and found following procedures. * Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer?s instructions. * Use and clean equipment with care reporting any defective equipment. * Perform opening and closing procedures while ensuring accurate completion of any reports. * Perform deep cleaning duties as allocated by the Supervisor on duty. * Use linen and terry in an efficient and cost-effective manner. * Report all maintenance deficiencies by filling out a Maintenance request form and distributing to Supervisor. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned.
*GENERAL STAFF RESPONSIBILITIES*
* To adhere to all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company policy. * To carry out any reasonable request. * To provide exceptional customer service with positive addressing of guest concerns/complaints in line with company policy. * To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy. * To be committed to achievement of the company, property and department Mission Statements. * To be a ?sales person? by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability. * To assist with team member orientation/training within the department as required by company policy. * To maintain standards of punctuality, uniform /dress code as appropriate to position and personal hygiene as required by property and company policy. * To be aware of and comply with company and house rules. * To contribute to energy conservation and ensure safe usage/storage of all materials/equipment/chemicals as per manufacturers? instructions. * To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation. * To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property policy. * To adhere to the Property Crisis Communication Plan to ensure that inquiries from the media are responded to by the nominated spokesperson in line with company policy. * To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position following procedures laid down by company policy.
*REQUIRED SKILLS AND ABILITIES*
* Must have the ability to communicate in English. * Always maintain a professional appearance and manner. * Ability to lift, ben