About this role
Are you a leader who thrives on improving performance and developing teams? As a Group Administration supervisor, you will coordinate the day-to-day activities and performance of a work unit team ensuring that all team members are properly trained and kept up to date on any changes in company policies or procedures that would affect general information given to groups, brokers, or Third-Party Administrators. This person fully comprehends policies, procedures, products, eligibility and services to assist all clients (internal and external) with their inquiries, eligibility and training.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position varies between $56,145.00 - $78,532.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza, intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
• Coordinate the daily work of all team members, including those at other campuses. Monitor the quality and quantity of work on a regular basis to identify coaching, training and mentoring opportunities, or the need for process and procedure improvements.
• Ensure that the eligibility representatives are addressing client concerns promptly and courteously, and when possible, by the first point of contact.
• Supervise work volumes of team members, Performance Guarantee status, and personnel activities through the utilization of various real-time technology and reports to ensure internal and external service is provided in a timely manner, within established timelines and quality objectives.
• Coach team members on job performance and competencies. Ensure appropriate steps are taken in their development process.
• Coordinate and facilitate full staff or individual team meetings with representatives to ensure that they are well informed of product, policy or procedure changes and focused on service and quality objectives.
• Assist and guide employees through escalated issues that are critical and complex in nature.
The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.
• Two years of experience working on an eligibility team
• Prior Leadership experience is preferred
• Detail oriented with consistent follow-up practices
• Excellent interpersonal, verbal, and written communication skills and the ability to optimally work with people from a diverse set of background.
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.