About this role
At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.
Base salary starts at $17.30/hr.
E S S E N T I A L F U N C T I O N S
• Interview incoming patients or their representatives to secure admitting and billing information.
• Prepares admission forms and obtains signatures as required.
• Verifies insurance coverage for outpatients and outpatient surgeries.
• Determines urgency of needed care for patients upon arrival.
• Demonstrates consistent use of AIDET (Acknowledge patient, Introduce yourself, provide duration/timeline for test, Explain the process & Thank them for choosing IMH) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customers).
• Collaborates with all departmental staff to facilitate timely patient care.
• Participates in performance improvement activities.
• Attends/participates in staff meetings, in-services, & facility wide meetings as scheduled.
• Other duties as assigned.
E D U C A T I O N
• High School Diploma or equivalent preferred.
E X P E R I E N C E
• Previous Experience in a hospital setting preferred.
C R E D E N T I A L S
• Must have current, valid Basic Life Support (BLS) certification or must obtain within 6 months of hire and maintain credentials throughout employment with IMH.
K N O W L E D G E , S K I L L S A N D A B I L I T I E S
• Strong proficiency with complex computer systems.
• Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
• Ability to effectively communicate with staff, managers and the general public verbally and in writing.
• Demonstrate effective listening skills.
• Excellent organization and time management skills and ability to establish priorities effectively.
• Possess exceptional problem solving skills.
• Ability to work effectively without immediate supervision.
• Ability to learn new computer software programs.
• Ability to recognize and protect confidential information.
• Demonstrate ethical and legal accountability for the position.