About this role
Position Summary
Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.
This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.
The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth.
This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.
Core Purpose of the Role
This role exists to:
• Support the execution of exceptional member experiences • Learn and assist in the operational rhythm of a private club • Develop an understanding of hospitality-driven leadership • Gain cross-departmental exposure to club functions • Build foundational skills in event execution, service delivery, and member relations
Pay: $20/hr
Key Responsibilities
Member Experience Support
• Assist in the execution of club events and member programming
• Support day-to-day hospitality touchpoints across dining, pool, and social spaces
• Observe and participate in service delivery with a focus on consistency and personalization
• Identify opportunities to enhance guest and member experience
Event & Programming Operations
• Assist with club event planning and execution
• Support setup, flow, and service coordination for member functions
• Participate in post-event review and operational feedback
Pool & Seasonal Service Support
• Engage in seasonal operations including poolside hospitality
• Support service standards in outdoor and casual environments
• Learn the importance of experience continuity across all club settings
Operational Learning
• Shadow leadership across departments including:
• Food & Beverage
• Events
• Membership Experience
• Club Programming
• Service Operations
• Assist with execution of service standards and operational processes
Membership Awareness
• Develop understanding of how hospitality impacts:
• Member satisfaction
• Retention
• Recruitment
• Learn how member experience supports membership sales and engagement
Continuous Improvement
• Participate in service evaluations and improvement initiatives
• Contribute ideas for enhancing member experience
• Support implementation of operational enhancements
Learning & Development Focus
This role is designed to build knowledge in:
• Private club service culture • Event operations • Member relationship management • Cross-department collaboration • Hospitality leadership fundamentals • Experience-driven programming • Operational excellence
Ideal Candidate
• Passionate about hospitality and service excellence
• Interested in pursuing a career in club or hospitality leadership
• Strong interpersonal and communication skills
• Curious, proactive, and eager to learn
• Comfortable working in a dynamic, member-facing environment
• Professional and team-oriented
Hospitality, event, or service experience preferred but not required.