About this role
Monster Golf Club is seeking a Shuttle Driver! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
Pay:
$19.00 per hour
Summary:
Responsible for providing prompt, safe, and courteous transportation of customers between Resorts World Catskills, The Alder, Monster Golf Club, and The Kartrite.
Key Responsibilities:
• Greets each customer with a smile.
• Assists guests with loading golf bags into the shuttle safely and securely.
• Provides prompt and courteous customer service to ensure satisfaction.
• Follows all established procedures for Shuttle Drivers, including pre-trip inspections, designated routes, accurate record-keeping, and regular, effective radio communication.
• Maintains strong familiarity with Monster Golf Club, Resorts World Catskills, The Kartrite, The Alder, and the general area in order to answer questions and provide helpful information to customers.
• Maintains a clean, pleasant, and calm environment inside the shuttle (including, but not limited to, windows rolled up, company-approved audio/video playing, interior lights on, no air freshener spraying, no items on the dashboard, and no food in the shuttle).
• Cooperates with all team members to provide the best possible service to all internal and external customers.
• Complies with all applicable federal, state, and local regulations and requirements, including those of the Department of Transportation.
• Keeps all areas of the shuttle clean (including shuttle interior and windows).
• Complies with all uniform and appearance guidelines.
• Follows all company policies and procedures as set forth in the Employee Handbook.
• Performs additional duties as reasonably requested by management, especially during downtime.
Knowledge, Skills, & Experience:
• High school education or equivalent.
• Previous driver and/or customer service experience.
• Good driving record as reported by the Department of Transportation is essential.
• Ability to lift up to 50 pounds.
• Successful completion of Shuttle Driver training.
• A solid employment record and previous customer service experience preferred.
• Ability to promptly follow directions from management and co-workers.
• Must be able to maintain a smile and courteous disposition toward external and internal customers.
• Commitment to co-worker, customer, and vehicle safety.
Benefits:
• Employees age 19+ are eligible for the 401(k) plan.
• All employees are eligible to participate in the Employee Assistance Program.