About this role
Position Overview
You will be part of the Workplace Technology team as a Support Technician. This role provides Helpdesk support across multiple IT support tools and systems.
What does this role do?
• Triage helpdesk tickets
• Provide Level 1 helpdesk support
• Ensure helpdesk ticket system SLAs are met
• Work through the process to install, uninstall hardware and software
• Create and improve documentation and knowledge base
• Participate in establishing and developing processes
• Participate in various IT-related projects
What is required for this role?
• Ongoing education in IT related field
• Physical ability to move hardware and equipment
• Ability to travel to different locations around GTA
Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment.
Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential.
By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position.