About this role
As a F&B Attendant, you would be responsible for serving food and/or beverages to guests in the hotel continuing effort to deliver outstanding guest service and financial profitability.
ABLE TO WORK AT 5:30AM IS A MUST.
Specifically, you would be responsible for performing the following tasks to the highest standards:
• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure serving station is well-stocked at all times
• Clean and set up tables
• Complete closing duties
• Provides standard directions to be provided to guests
• Other duties as assigned
The Sheraton Albuquerque Uptown has been awarded the gold level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:
-Medical (two options) with vision -Dental -401(k) with 4% company match -Voluntary Critical Illness -Voluntary Accident Insurance -Voluntary Hospitality Indemnity -Voluntary Term Life Insurance (self, spouse/domestic partner, and children) -Short-Term Disability -Long-Term Disability
AND:
-Paid time off (vacation, sick, holiday) -Free lunch -Free uniforms -Free non-slip shoes (two free pair per year!) -Positive associate relations -Associate recognition and events, incentives and rewards -Ongoing training -Education assistance -Major hotel discounts at over 7,000 hotels worldwide -Other company discounts
JOB REQUIREMENTS:
• Must have 1 year position experience in customer service.
JOB DUTIES:
• Enthusiastically serves customers
• Assists customers in the selection and purchase of specialty coffee beverages.
• Maintains customer service area and equipment in a clean and appealing manner.
• Demonstrates problem resolution behavior when taking care of customer needs.
• Maintains Quality Store Operations
• Prepares a variety of customer beverage orders such as espresso drinks and Coffee to Sol Café standards.
• Follows store policies and procedures for operational flow at each station.
• Responsible for any other duties as assigned.
Our company participates in E-Verify.
Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call 505 349-8024 to let us know the nature of your request.