About this role
Front Desk Supervisor
Staybridge Suites Montgomery – Downtown, an IHG Hotel
We are seeking a dedicated and detail-oriented Full-Time Front Desk Supervisor to provide smooth guest arrival and departure procedures while maintaining high hospitality standards.
Key Responsibilities:
• Assist in developing Front Desk associates to build a skilled and motivated team, fostering a positive work environment that encourages excellent customer service.
• Ensure hospitality standards are upheld, promoting a welcoming and customer-centric atmosphere to create memorable guest experiences.
• Lead by example in resolving guest concerns and requests promptly and with the utmost care, demonstrating a commitment to guest satisfaction.
• Ensure the accuracy and completion of all room changes, credit approvals, and related processes to minimize guest inconvenience.
Why Join Us?
• Comprehensive benefits: medical, dental, vision, FSA/HSA, STD/LTD, employer-paid life, 401(k) match
• Exclusive discounts: hotel stays, food & beverage, golf, & retail across our PCH properties
• Employer-paid parking & optional $3 daily lunch
• Collaborative, growth-focused environment with strong support for career development
• Tuition Reimbursement up to $2,500 per calendar year
• Employee Assistance Program with 24/7 access to licensed master's level counselors who can assist with family and caregiving responsibilities, emotional wellbeing issues, financial and legal matters, health and wellness concerns, and more!