About this role
The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment. • Must have a passion for the guest! • Must say “Yes”, “Please”, and “Thank You”! • Must smile often! • Exceed First Class Service standards and behavior with guests, business partners, and peers. • Create a lasting first and last impression. Engage with guests in a friendly, welcoming, and professional manner. • Provide accurate wait time and monitor waiting lists. • Use knowledge of menu to answer guest questions. • Coordinate with Front of House staff regarding available seating. • Seat guests, ensuring proper server rotation is maintained. • Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transaction accurately. • Maintain store appearance with respect to merchandising and maintaince standards. • Follow safety and sanitation guidelines; comply with all applicable laws. • Responds appropriately to customer concerns. • Ensures a clean, sanitized, and well-stocked host stand. • Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food. • Ability to take direction and collaborate in a team environment • Perform other duties as assigned. EDUCATION, EXPERIENCE, CERTIFICATIONS: • High School diploma or GED. • Food and Beverage experience in a full service setting is preferred but not required. • Ability to take direction and collaborate in a team environment. • Ability to work in a high energy and demanding environment. • Effective communication skills and the ability to work independently as well as with other team members. • Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers. POSITION QUALIFICATIONS: • Ability to work various shifts in a 7/365 team-oriented environment. • Excellent customer service skills and an ability to communicate effectively, in English. • Strong self-motivation, leadership, and organizational skills. • Positive interpersonal skills. • Self-starter able to prioritize and handle various tasks simultaneously. • Ability to adapt to changing priorities and unexpected situations. • Proficiency required in reading, writing, and mathematics, in English. • Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. • Standing for long periods of time and the ability to work in an environment with varying temperatures.