About this role
This position will support the Private Bankers and clients within the Private Banking group.
Responsibilities will include but are not limited to:
• Reviewing, researching, responding, and following up to all loan inquiries, concerns, and maintenance while providing high quality client service and support.
• Managing the credit card process from start to finish to include but not limited to; taking applications, adding/removing signers, online banking, and maintenance requests.
• Payment research and corrections, billing issues, auto debit, submitting phone payments, payoff requests, statements, online banking, managing past due loans, and fee waivers.
• Completing all requests in a timely manner, staying organized, being proactive, attention to detail, prioritization of duties, clear communication, team work, and meeting all client expectations.
• Process all loan wire and transfer requests.
• Perform miscellaneous job related duties as assigned.
Position Requirements:
-Minimum of two years of prior retail banking experience -Proficient knowledge of bank services, products, and loans -Respond to customer inquiries and concerns and create positive solutions -Support other employees as needed -When communicating with clients, greet and facility a welcoming and customer-focus environment -Excellent client-service skills, including oral and written communication -Entrepreneurial, ownership-oriented mindset -Attention to detail and strong organizational skills -Ability to work effectively as a team member and with customers -Strong analytical and problem solving skills, and the ability to derive innovative solutions -Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers -Strong work ethic and high integrity -Strong computer skills -Friendly, outgoing, assertive, confident, and enthusiastic personality