About this role
The Credit Card Servicing Associate will assist with operational tasks to support the credit card program particularly with business and commercial customers. This position is in a small department and will work alongside a handful of peers who each generally have individually assigned duties along with overlapping responsibilities. The Credit Card Department manages all aspects of the Credit Card Program either directly or indirectly; therefore, duties may shift or be expanded based on the needs of the department.
Assigned tasks include but are not limited to:
~ Completing setup of new customers and assisting with onboarding as nec. ~ Handling account maintenance ~ Assisting with Business and Commercial Cards, including customer interaction ~ Researching payment, authorization or transaction activity and assisting with fraud oversight ~ Monitoring various work queues/escalation requests from Cust. Serv & Other Depts ~ Answering internal support hotline & departmental mailbox ~ Other duties as assigned
Position Requirements:
• Previous operational experience preferred, esp. in banking or credit cards • Working Knowledge of Microsoft Excel and Word required • Ability to work in multiple systems simultaneously • Ability to Multi-task and work in fast paced environment • Outstanding Verbal and Written Communication Skills • Ability to Work Independently • Strong organizational skills • Ability to Problem Solve and identify root causes