About this role
Starting Pay: $44k
Schedule: Open Availability
GENERAL STATEMENT OF DUTIES:
• Primary responsibility is to make sure the customer service office is running smoothly and efficiently.
• Help coordinate inter-office problems with other departments. Oversee customer relations and ensure that the customer is served properly and their overall experience is pleasant. Be a role model and leader and solve problems, make informed decisions, and manage the department in order to achieve maximum results. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.
• Need to be able to work in a fast-paced environment and have good communication skills while abiding by all safety guidelines.
• Perform any other duties as directed by management.
EXAMPLES OF WORK PERFORMED:
• Ensure that crew is at work and ready to work; ensure that each customer receives outstanding customer service
• Authorize and ensure validity of customer returns; help solve problems that affect the service, efficiency, and productivity of the front end; train, coach, and manage all employees
• Meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer
• Ensure safety and productivity of employees
• Enforce all company policies and procedures
• Perform disciplinary actions when needed. Perform any other duties as directed by management.
Perks that come with the job as Assistant Mgr Customer Service:
• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; 1 year experience at Mathis Home in Customer Service position; expert knowledge of Storis; positive attitude when working with customers; knowledge of employment, merchandise handling, and safety procedures. Must be at least 21 years of age with a valid driver's license with no more than 2 moving violations and/or 1 chargeable accident within the last three years.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.