About this role
Duties & Responsibilities:
• Coordinate with departments on equipment and technical resource allocation
• Troubleshoot, diagnose, and repair hardware or software issues, and install updates or applications
• Manage technical issues and account provisioning through Helpdesk ticketing system in accordance to JSOX requirements.
• Maintain the computer network, servers, and perform routine system backups
• Respond promptly and accurately to customers' complaints, inquiries and requests for information and coordinate the appropriate follow up activities
Qualifications:
• Bachelor's degree in Computer Information Systems, Information Management, Computer Science, or equivalent experience.
• High School Diploma
• 3-5 years working with business applications
• Minimum of 1 year experience in computer technical support in a Windows environment
• Understanding of network concepts including VLANs, Subnetting, Packet Capture, WLAN and troubleshooting
• Intermediate knowledge of Windows Domain services (DNS, Active Directory, and DHCP), Cisco Networks, and SQL Server
• Basic knowledge of VMware and virtual environments
• Experience with ERP systems
• One of the following certifications required: MCSE, CCNA or CompTIA Server+
• Advanced systems analysis skills with a strong background in applying networking concepts
• Ability to manage time effectively with multiple priorities and minimal supervision
• Strong oral and written communication skills
• Strong problem solving skills
• Proven skills in organizing and documenting processes and procedures
Environmental and Physical Demands:
The environmental conditions and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Individual required to balance, bend, climb, crawl, lift up to 30 pounds, grasp, kneel, reach above the shoulder, stand up to 3 hours per day, and walk up to 1 hour per day.