About this role
Position Summary: The Group Captive Risk Management Coordinator requires strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive approach to task management. The ideal candidate will possess exceptional customer service skills and a positive, professional demeanor, as the role involves regular communication with clients and internal teams.
Supervisory Responsibilities: None
Essential Tasks:
• Reporting claims to the appropriate Third-Party Administrator (TPA) or carrier
• Entering and managing claims within the EPIC system
• Scheduling and coordinating claim review meetings
• Retrieving and analyzing loss run reports
• Distributing loss runs and claim summary reports to clients
• Preparing workbooks and materials for workshops and board meetings
• Updating project tracking tools such as Monday.com and completing internal audits
• Providing administrative and logistical support to the Account Management and Loss Control teams
Core Competencies:
• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
• 1-2 years of experience in property and casualty servicing preferred
• High School Diploma or equivalent required, Bachelor's Degree preferred
Licensing and Credentials:
• Active Property and Casualty license required (company will help candidate obtain licensure if needed)
Systems:
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
• Familiarity with Monday.com project management software preferred
Location:
• This role will be based out of our Bossier City, LA office and can be either an in office, hybrid, or fully remote role.
Physical Requirements:
• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
• Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
• Employee Wellness Program
• Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled