About this role
Harbor is seeking a Medical Assistant to join our Perrysburg team! This position is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional.
Position is full-time, 40 hours per week.
Education:
• Completion of a Medical Assistant program through an accredited college or university.
Experience:
• Previous experience in Mental Health preferred.
• Electronic Medical Records (EMR) experience preferred.
• Must be able to perform clinical and clerical duties as needed.
• Must demonstrate excellent customer service skills and a strong commitment to achieving customer/patient satisfaction.
• Must be proficient and accurate in data entry and be able to navigate Microsoft Windows-based applications.
• Must be able to communicate clearly and effectively with a variety of people and work collaboratively as a team player.
Licensure and Certifications (if applicable):
• Must be CMA or RMA test eligible.
• CMA or RMA certification prior to employment preferred.
• BLS and NCI/CPI Certifications required within 90 days of employment.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
Preferred Qualifications:
• Previous Mental Health experience.
• Electronic Medical Records (EMR) experience.
• Current CMA or RMA certification.
RESPONSIBILITIES
Essential Functions and Primary Responsibilities:
• Assists provider with patient care.
• Provides Patient/Family education.
• Assist patients with medication prescriptions and testing procedures as directed by providers.
• May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
• May be required to fill in for front desk staff if needed.
• Answers and/or triages patient phone calls.
• Coordinates scheduling of patients' appointments.
• Assists clinical staff and/or providers as needed.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.
• Attends meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• In providing billable services, fulfills or exceeds unit expectations established by Harbor.
• May float to other locations to accommodate client or agency need.
Additional Community Psychiatric Supportive Treatment services may include:
Documentation
• Responsible for the quality and completeness of the clinical record.
• Develops and updates Individualized Service Plan (ISP) for each client.
• Responsible for accurate and timely documentation which may include but is not limited to: activity/progress notes, ISPs, DPS logs, incident report forms and any other forms necessary to document services.
Provides Community Psychiatric Supportive Treatment service activities:
• Evaluation
• Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
• Evaluates and revises the ISP according to the client's responses and needs.
• Crisis prevention/intervention
• Follows crisis prevention/intervention protocols.
• Ongoing interventions
• Provides support, education and consultation to clients, families, and/or significant others.
• Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.
• Monitors clients to identify and minimize effects of psychiatric symptoms.
• Provides education on self-management of symptoms to client, families, and/or significant others.
• Collaboration
• Assists the client and family in increasing social support skills and networks.
• Coordinates indicated evaluations and assessments by internal and/or external providers.
• Coordinates and monitors all services identified in the ISP.
• Provides assistance in gaining access to essential community resources.
General Competencies/Performance Expectations:
• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols.
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action.
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes.
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance.
• Manages time and utilizes leave in accordance with organizational policies and procedures.
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs.
About Harbor:
• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
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• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!