About this role
Responsibilities:
• Audit products with GCC Brand Guidelines and develop product change proposals to bring into guidelines and achieve regional excellence goals.
• Review all Travelers Surveys and Web Forum comments, Product Scorecards, End of Trip Reports to develop Quality Action Plans and/or Product Change Proposals to achieve regional excellence goals.
• Drive the growth of each individual member in the organization.
• Drive Japan team accountable for the Excellence goals of all products in Japan via day-to-day operations.
• Work together with buyers and operation team, to create, build, and maintain strong, long-term relationships with vendors, drive resolutions of operational/vendor issues to ensure excellent quality of vendors.
• Closely monitor the quality of the vendors and provide alternatives to Buyer/RGM.
• Ride along tours to meet Travelers, tour guides and vendors onsite to collect live feedback, raise and resolve Hot Issues and drive implementation of product changes and Quality driven actions.
• Develop and lead hiring plan to hire Tour Guides based on their culture fit with our company values (skills and experiences are second).
• Develop and lead training and coaching plans to train, coach tour guides via online meetings and in person meetings to drive their consistent performance.
• Ride along with Tour Guides while on tour to support their performance.
• Drive Tour Assignment based on Tour Guides performance and company needs.
• Offer 24/7 emergency support for all Tour Guides.
• Create and distribute Monthly Newsletter to Tour Guides.
• Manage all administrative duties.
• Maintain/identify/develop “Grand Circle Foundation” and “Day in The Life” sites, drive grant proposals and implementation in partnership with Site Leaders.
• Own the regional budget for hiring/training on yearly basis.
Qualifications:
• Excellent English & Japanese verbal and written communication. Foreign applicants who are permitted to stay and work in Japan are also welcomed.
• Bachelor's degree in any related field and Certificate of Travel Agency (“TAⅢ” (Type 3)) or Travel Service Arrangement Agency (“TSAA” (Type 6)) preferred.
• Minimum 5 years of experiences in international travel business.
• Strong leadership, communication, interpersonal skill, people management, risk management, and change management.
• Result-oriented, attention to details, and quality focus.
What we offer:
• Competitive salary package
• Reimbursement of public transport with yearly max cap
• 15 Vacation days per year + 3 personal days from the company
• Incentive Bonus based on targeted result
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary at GCC
• Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture
• Working as part of an international team (exposure to colleagues in worldwide offices).
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: [email protected].