About this role
DESCRIPTION OF ESSENTIAL DUTIES:
• Expert level support of firewall configuration and maintenance, experience with Cisco equipment preferred
• Expert level skills of configuration, installation, troubleshooting, and supporting Cisco Networking equipment (Routers, Nexus and access switches), Wireless Controllers and Access Points, Computers, Servers and peripherals
• Expert level knowledge with 802.1q VLANs and working within industry best practices
• Working knowledge of Security policies and principles with implementation experience
• Experience building and maintaining fiber optic networks
• Experience maintaining an enterprise-level infrastructure, including fiber optics
• Working experience implementing network traffic analysis, remote access methods and systems, state full inspection firewalls, encryption, authentication and authorization technology.
• Hands on technical experience working with VPN technologies (IPSEC, SSL VPN, WebVPN, AnyConnect, DMVPN, etc.)
• Position has responsibility for a component of IT security for their functional area
OTHER RESPONSIBILITIES/REQUIREMENTS
• Respond to network administration, operations, and maintenance problems while off duty, on an on-call basis
• Understanding of 802.11G/N in both the 2.4 and 5 GHz frequencies
• Ability to engineer, build, and test networks for optimum reliability
• General understanding of VoIP equipment and operation, POE technologies
• Able to work with a VoIP provider to deploy and support
• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and possess an understanding of how to support these applications / protocols when accessed through VPN and firewall appliances
• Configuring network services using open source technologies on Linux servers
• Comfortable documenting and explaining network topologies
• Understand and diagram existing network
• Diagram, plan and explain future upgrades
• VMware Enterprise administration understanding
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
• Strong oral, written, communications, and presentation skills
QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:
• Bachelor's degree is required: preferably in Information Technology or computer science
• Eight plus years' work experience in information technology field: preferably in network field; Master's degree may substitute for some work experience
• Outstanding Knowledge of Core Networking functions (Routing, Switching, OSI Model)
• Certifications: Cisco CCNA, CCNA Security and/or CCNP (preferred)
• Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company
• Extensive knowledge of the Operating System used on desktops and laptops is required
• Advanced skill in the Microsoft Office Suite of applications in required, including Visio
SUPERVISORY RESPONSIBILITIES:
• Willingness to mentor more junior staff members and support personnel
PHYSICAL DEMANDS/WORK ENVIRONMENT:
• Experience in a fast paced support environment in networks as a member of a 24x7x365 network and/or security operations team
• Must be able to concentrate for long periods of time
• Must be able to lift and carry 50 pounds on occasional basis
• Working in confined spaces such as attics and crawl spaces as needed
EOE M/F/D/V AA
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