About this role
PC Support Technician
Position Overview Type: Full-Time
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
Work Authorization: U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
• Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise
• Responds to PC users' requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution
• Installs software on personal computers (PCs)
• Performs routine maintenance of PC hardware and software
• Prepares new PCs for use, and previously used PCs for reuse
• Administers PC users' IT, including ensuring compliance with security requirements
Required Qualifications
• Minimum of a high school diploma or GED
• Experience with computer components, Windows operating systems, and software
• Ability to troubleshoot IT problems and apply known solution
• Minimum of IAT-1 certification (A+, Network+, or SSCP) or higher
• U.S. Citizenship required
• Ability to obtain an interim DoD Secret Clearance prior to start date and maintain clearance throughout employment
Preferred Qualifications
• Minimum of interim DoD Secret Clearance
• Active Security+ CE Certification or higher
• Prior work experience with Army Help Desk
• Excellent customer service skills.
• Other relevant technical certifications outside those required.
What We Offer:
• 401(k) Matching
• Company Events
• Dental Insurance
• Employee Recognition Programs
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Performance Incentives
• Student Loan Repayment
• Tuition Reimbursement
• Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.