About this role
Job Summary
The Night Janitorial Manager is responsible for leading the day-to-day operations of multiple facility service accounts to ensure exceptional service delivery, client satisfaction, financial performance, and operational excellence. This role oversees workforce planning, labor management, budgeting, contract compliance, and employee development while serving as the primary operational liaison for assigned clients.
The ideal candidate is a hands-on leader with a strong background in janitorial operations, multi-site management, and customer relationship management. This individual is expected to drive operational efficiencies, maintain high-quality standards, and foster a culture centered on safety, accountability, and continuous improvement.
Key Responsibilities:
• Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
• Coach and mentor staff to drive performance, professional growth, and client policies.
• Recommend staffing levels and support operational projects
• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify growth opportunities to increase billable work.
• Oversee daily operations of facility services, including janitorial, floor care, and inventory.
• Ensure compliance with all EULEN processes, safety standards, and quality programs.
• Conduct site inspections and implement continuous improvement strategies to optimize account results.
• Coordinate special projects and support implementation.
Safety and Account Performance
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training programs focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.
Qualifications
• Bachelor's degree in Business Administration, Facilities Management, Operations Management, or a related field preferred, but not required
• Valid driver's license with the ability and willingness to travel throughout the assigned region.
• Bilingual in English and Spanish, with strong verbal and written communication skills.
• Minimum of five (4) years of progressive experience in janitorial, facility services, or operations management, including oversight of multiple client accounts or geographic territories.
• Demonstrated success leading, developing, and managing supervisors and large, diverse workforces in a multi-site environment.
• Strong knowledge of commercial cleaning operations, floor care, janitorial equipment, cleaning chemicals, and OSHA safety regulations.
• Proven ability to manage budgets, control labor costs, enforce company policies, resolve operational issues, and drive accountability across multiple locations.
• Experience conducting site inspections, quality audits, and implementing corrective action plans to ensure contractual compliance and client satisfaction.
• Demonstrated ability to enforce policies, manage performance, and maintain operational discipline.
• Proficiency with Microsoft Office and workforce management or scheduling systems.
Travel
Travel within the assigned service area or between contract locations is required. Occasional state travel may be necessary according to operational needs.
Physical Demands
• Ability to stand, walk, and conduct facility inspections for extended periods.
• Ability to lift and carry up to 40 pounds.
• Ability to work flexible hours, including evenings and weekends, as required by operational demands.
Work Environment
This position operates across multiple environments, which may include:
• Commercial and industrial facilities
• High‑traffic public buildings
• Outdoor service areas
• Office settings for administrative and reporting duties
The role involves regular interaction with cleaning chemicals, equipment, noise, dust, and varying temperatures, as well as frequent use of standard office technology.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.