About this role
Position: Meters Specialist Department: Allocated Admin Reports To: DCA & Meters Supervisor Salary Grade: DOE FLSA Status: Full-Time / Non-Exempt / Hourly Location: San Antonio, TX
Company Overview DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.
Description
Primary responsibility involves outbound phone calls and e-mails to customers to obtain meter readings.
Responsibilities
• Keying meter readings into E-Automate
• Verifying if devices are reporting in collection software
• Work with other departments in maintaining and assessing equipment information
Experience & Required Skills
• Ideal candidate will offer 2-3 yrs. in Customer Service
• Phone and E-mail Etiquette
• Excellent Customer Service Skills
• Knowledge of Equipment and Customers
• Ability to Work with Minimal Supervision
• Clean/Professional Appearance
• Must be able to demonstrate proficiency with the following products and technology:
• Outlook, Excel, and other Microsoft applications
• Experience with E-Automate is helpful
Education & Certification
• High School Diploma or GED
Physical Requirements
• Ability to control computer and telephone keyboard
• Ability to comprehend printed and electronic documents
• Ability to regularly speak clearly so listeners can understand
• Ability to understand the speech of others
Benefits
• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Tuition reimbursement.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Paid Volunteer Time Off (VTO)
• Pre-paid legal coverage available
• FSA and HSA options
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.