About this role
Position Summary
Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues.
Essential Functions:
• Supporting the COPT Service Center with ticket management, endpoint management/imaging systems, and Tier 1 support to end users.
• Support the network engineers in basic network administration tasks (we have an ongoing network redesign project underway).
Secondary Responsibilities:
• Other job-related duties as assigned.
• Assist in Asset Management of IT equipment.
Qualifications:
• Rising junior or senior majoring in a relevant field.
• Proficiency in Microsoft Office applications (Word, Excel and Outlook) and ability to learn company specific software.
• Strong analytical, technical
Pay: $18.00 per hour.