About this role
POSITION SUMMARY:
The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers. Key responsibilities include scheduling part-time staff for events and timesheet processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)
• Enter and complete all payroll requirements and process timesheets
• Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication
• Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements
• Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events
• Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability
• Liaise with Event/Department Managers to confirm staffing deployment requirements
• Provide People department and Managers with unexcused, late and sick employee information, and other statistical information as required
• Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this role
• Update event staff message boards and assist as required with other staff services duties and projects
REQUIRED EXPERIENCE AND QUALIFICATIONS:
• Some post-secondary education is an asset
• 1 years experience scheduling part-time unionized employees is preferred
• Previous experience working in an administrative capacity or office setting
• Experience with databases, preferably with an online scheduling or payroll system
• Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and “can do” approach
• Knowledge of payroll systems and timesheet processing an asset
• Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task
• Working knowledge of MS Office programs; quick to learn new programs
• Exceptional organizational and time management skills to meet tight deadlines
• Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans
• Ability to work independently
• Must be detail-oriented
• Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule
This position will remain open until filled.