About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process Discovery, Analysis, and Design
• Partner with stakeholders to understand business objectives, customer needs, pain points, risks, controls, and performance expectations.
• Plan and facilitate discovery sessions, interviews, workshops, observations, and working meetings with cross-functional teams.
• Document current state and future state workflows, customer journeys, value streams, decision points, handoffs, roles, business rules, and system dependencies.
• Analyze processes to identify root causes, bottlenecks, rework, unnecessary variation, control gaps, delays, and opportunities for automation or simplification.
• Develop practical recommendations, options, and business cases that balance customer value, operational impact, risk, cost, and implementation effort.
Requirements, Implementation, and Change Support
• Translate process needs into clear business requirements, acceptance criteria, procedures, controls, and implementation plans.
• Collaborate with business owners, project managers, systems analysts, software development, data teams, vendors, and other partners to align process and technology changes.
• Support pilots, testing, readiness activities, training, communications, documentation, and transition to business ownership.
• Maintain process documentation and repositories so procedures, ownership, controls, and supporting materials remain current and accessible.
Measurement, Governance, and Continuous Improvement
• Define process measures, baselines, targets, and reporting requirements in partnership with process owners and data teams.
• Monitor results and trends, evaluate adoption and control effectiveness, and communicate findings to stakeholders and leadership.
• Help establish consistent process management methods, templates, standards, governance routines, and accountability practices.
• Coach stakeholders on process mapping, problem solving, root cause analysis, measurement, and continuous improvement techniques.
• Manage multiple assignments, communicate status and risks, and escalate barriers that require leadership decisions.
• Maintain professional knowledge through continuing education and industry best practices.
• Other duties and responsibilities as assigned and required.
EDUCATION, TRAINING, AND EXPERIENCE:
Desired
• Bachelor's degree from a four-year university in business administration, operations management, information systems, industrial engineering, organizational development, or a related field.
• Three or more years of related experience in process analysis, business analysis, continuous improvement, operational excellence, project delivery, or a related discipline.
• Experience facilitating cross-functional workshops and developing current state and future state process documentation.
• Experience supporting process change from discovery through implementation, measurement, and sustainment.
• Lean, Six Sigma, business process management, change management, project management, or business analysis training or certification is desired.
REQUIRED SKILLS:
• Strong analytical and structured problem-solving skills, including the ability to separate symptoms from root causes and convert findings into actionable recommendations.
• Ability to facilitate productive discussions, build alignment, and work effectively with employees, leaders, technical teams, vendors, and other business partners.
• Strong process mapping, requirements documentation, procedure writing, and visual communication skills.
• Ability to define meaningful performance measures and use data to evaluate process effectiveness, quality, efficiency, risk, and customer impact.
• Effective written, verbal, presentation, and interpersonal communication skills, including the ability to explain complex topics in clear business language.
• Ability to work independently under general supervision, manage competing priorities, meet commitments, and adapt to changing business needs.
• High attention to detail and a commitment to documentation quality, confidentiality, information security, and responsible handling of company and customer information.
• Curiosity, sound judgment, diplomacy, and a continuous improvement mindset.
TOOLS, EQUIPMENT, AND SOFTWARE:
• Proficient with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Proficient with process mapping and diagramming tools such as Microsoft Visio or comparable software.
• Working knowledge of reporting and visualization tools such as Power BI is desired.
• Working knowledge of workflow automation, low-code tools, project management platforms, process repositories, or approved AI tools is desired.
• Familiarity with common enterprise systems such as customer relationship management, ticketing, billing, human resources, finance, and collaboration platforms is desired.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Primarily indoor work in an office or hybrid environment requiring extended periods of sitting.
• Frequent use of a computer, keyboard, mouse, visual display, video conferencing, and collaboration tools.
• Occasional travel between Aureon locations or to business meetings may be required.
• No unusual physical requirements.