About this role
Position Summary:
This position performs a variety of duties which supports the workload in Distribution Services to ensure that all orders, mail, deliveries and receivers are processed on a day-to-day basis. This position also handles fulfilling breakrooms, delivering office supplies and assisting other departments. This position emphasizes accuracy and timely performance of job duties, as well as a strong emphasis on attention to detail.
Primary Job Duties:
• Pulls, packs, verifies, and fulfills orders for materials and supplies; prepares shipping labels, manifests, and required documentation using USPS, FedEx, and other shipping systems.
• Ensures order and fulfillment accuracy by following established quality-control procedures and verifying appropriate departmental information for shipping, postage, and chargeback purposes.
• Receives, verifies, and processes incoming inventory and deliveries; reconciles vendor packing slips, completes receiving documentation, and identifies discrepancies with receive product and communicates finding with buyer on receiving paperwork.
• Maintains accurate inventory stock for fulfillment by handling weekly C&O walkthrough and restocking assigned bin locations, assembling kits, monitoring stock levels, identifying stockouts, and notifying management of replenishment needs.
• Maintains organized and accurate stockroom operations by reviewing orders, maintaining bin locations, ensuring proper product identification and presentation, and participating in physical inventories.
• Processes and distributes incoming and outgoing mail and packages; sorts, weighs, meters, tracks, logs, and delivers mail and courier shipments according to established procedures and schedules.
• Operates and performs minor routine maintenance on mail processing and material-handling equipment, including Pitney Bowes metering equipment, carts, pallet jacks, and dock equipment.
• Records and maintains postage, shipping, and tracking information; prepares daily and monthly reports using meter-generated data to support postage reconciliation, invoicing, and departmental chargebacks.
• Provides shipping, receiving, material-handling, and event support to internal departments, including loading/unloading vehicles and preparing booth shipments as needed.
• Provides responsive customer service to AKC personnel and supports cross-training and other production areas as business needs change.
• Stocks breakrooms weekly. Updates management regarding any low or out of stock breakroom supplies for reordering.
• Assists and provides cross-functional support in other production areas as business needs require
Required Skills, Specialized Knowledge, and Competency Requirements:
• Strong verbal and written communication, active listening, and customer service skills.
• Ability to prioritize and manage multiple tasks while maintaining accuracy, focus, and attention to detail.
• Ability to work independently with minimal supervision and make sound, objective decisions.
• Strong organizational, problem-solving, and analytical skills with the ability to identify process issues and develop practical solutions.
• Ability to recognize opportunities for process improvement and
• implement new ideas or methods to improve efficiency and performance.
• Ability to work effectively as part of a team and adapt to changing operational needs.
• Ability to monitor work and performance against established standards and procedures.
The salary range in North Carolina for this position is $19.00 - $20.50/hour; however, hourly rate offered may vary depending on skill, experience, job-related knowledge.